Ai Staff HQ Terms of Use
# AI Staff HQ – Terms & Conditions
Last updated: February 2026
These Terms & Conditions (“Terms”) apply to all services provided by AI Staff HQ.
By purchasing or using any AI Staff HQ service, you agree to these Terms.
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## 1. Who we are
AI Staff HQ is operated by:
AI Staff Ltd
Company number: 16995394
Registered address:
3rd Floor, 86–90 Paul Street, London, England, EC2A 4NE
Email: [email protected]
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## 2. The Service
AI Staff HQ provides AI-powered tools designed to help businesses handle incoming enquiries across phone, website chat and messaging channels.
Depending on the plan selected, services may include:
- AI live chat and web chat
- AI chat employees
- Automated responses to missed calls via SMS or messaging apps
- Email and SMS summaries
- Access to conversation history via mobile app and desktop browser
- Notifications of new enquiries and suggested follow-up actions
AI Staff HQ supports enquiry handling and responsiveness, but does not replace human follow-up or decision-making.
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## 3. No guarantees
AI Staff HQ does not guarantee:
- a specific number of leads or enquiries
- bookings, jobs or sales
- revenue or business growth
Results depend on factors outside our control, including your service offering, pricing, availability and follow-up.
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## 4. Pricing and billing
Pricing, setup fees and billing timing depend on the plan selected and are confirmed at the point of purchase.
Unless stated otherwise:
- setup fees are one-off and non-refundable
- subscription fees are billed monthly in advance
- subscriptions run on a rolling month-to-month basis
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## 5. Cancellations
You may cancel your subscription:
- by emailing [email protected], or
- via your account dashboard (where available)
Unless stated otherwise at purchase, cancellation requires 30 days’ notice.
Your service will remain active until the end of the notice period. Fees already paid are not refundable.
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## 6. Refunds
- Setup fees are non-refundable.
- Subscription fees are non-refundable, except where required by law.
- Any discretionary arrangements agreed separately do not amend these Terms unless confirmed in writing.
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## 7. Fair use
The Service is intended for normal business use.
There are no fixed usage limits unless stated otherwise. However, we reserve the right to contact you if usage is excessive, abusive, or creates technical, legal or cost-related issues.
We will always aim to resolve usage concerns fairly before taking action.
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## 8. Customer responsibilities
You agree to:
- provide accurate and up-to-date business information
- ensure contact details are correct
- comply with applicable laws, including UK GDPR and marketing consent rules
- use the Service only for lawful business communications
You must not:
- send spam or unsolicited messages
- misuse personal data
- interfere with or abuse the Service or systems
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## 9. Suspension or termination
We may suspend or terminate the Service if:
- payments are overdue
- the Service is misused
- continued operation creates legal or regulatory risk
- systems are abused or compromised
Fees remain payable until the effective cancellation date.
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## 10. Data, recordings and privacy
Calls, messages and conversations handled by the Service may be recorded, stored and processed to:
- provide the Service
- generate summaries and insights
- improve system performance
- resolve support issues or disputes
Our use of personal data is governed by our Privacy Policy:
https://aistaffhq.com/privacy-policy-LS
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## 11. Liability
To the maximum extent permitted by law:
- AI Staff HQ is not liable for lost revenue, missed opportunities, or indirect or consequential loss
- total liability is capped at the fees paid by you in the three months preceding the claim
Nothing in these Terms limits liability where it cannot be limited by law.
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## 12. Governing law
These Terms are governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction.